This Privacy Policy explains how Jomo LLC ("Jomo," "we," "us," or "our") collects, uses, and shares information when you use the Jomo mobile application (the "App"). Jomo is a marketplace that connects customers with service providers to browse services, book appointments, communicate, and manage those bookings.

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.

1. Information We Collect

Information you provide directly:

  • Account and profile information — such as your name, email address, phone number, account type (customer or service provider), and, for providers, the services you offer and related business details.
  • Photos, images, and documents — reference photos, profile images, and files you choose to upload from your device.
  • Bookings and appointments — details of the services you book or provide, including dates, times, and locations.
  • Messages and content — messages you exchange with other users through in-app chat, as well as ratings and reviews you submit.
  • Payment information — if and when you make or receive payments through the App, we or our payment processors may collect information needed to process the transaction. We do not store full card numbers on our servers.
  • Support communications — information you provide when you contact us.

Information collected automatically:

  • Location information — with your permission, we collect your device location to show nearby providers, set booking locations, and provide booking tracking. You can disable location access at any time in your device settings.
  • Device and usage information — such as device type, operating system, app version, unique device identifiers, and diagnostic or crash data.
  • Log data — technical information automatically recorded when you use the App.

2. How We Use Your Information

  • Provide, operate, and maintain the App and its features.
  • Create and manage your account and authenticate your identity.
  • Connect customers with service providers and facilitate bookings.
  • Enable messaging, ratings, and reviews between users.
  • Show relevant providers and services based on your location.
  • Process transactions and send related confirmations.
  • Respond to your requests and provide customer support.
  • Monitor, protect, and improve the security and performance of the App.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only as described below:

  • With other users — to make the marketplace work. For example, when you book a service, relevant details (such as your name, booking information, and messages) are shared with the applicable service provider, and vice versa.
  • With service providers who help us operate the App — including Google Firebase (authentication, database, and storage) and, where applicable, payment processors. These providers process data on our behalf under their own privacy and security obligations. See Google's privacy policy at policies.google.com/privacy.
  • For legal reasons — to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of Jomo, our users, or others.
  • In connection with a business transfer — such as a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the App, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

5. Your Choices and Rights

  • Location — you can enable or disable location access at any time in your device settings.
  • Access and correction — you can review and update your profile information within the App.
  • Account deletion — you may delete your account and associated personal information from within the App or by contacting us at the email below.

Depending on where you live, you may have additional rights. If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we collect, to request deletion of your personal information, and not to be discriminated against for exercising these rights. We do not sell personal information. To exercise any of these rights, contact us at the email below.

6. Security

We use reasonable technical and organizational measures designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

8. International Users

Jomo is based in the United States, and your information may be processed and stored in the United States or other countries where we or our service providers operate. By using the App, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the App after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
Jomo LLC
Email: musonda.sinkala@jomollc.com