1. About JOMO
JOMO is a marketplace platform operated by Jomo LLC that connects customers with independent service providers such as barbers, hairstylists, and other beauty and grooming professionals. JOMO provides the technology to discover providers, book appointments, and communicate — JOMO does not itself provide any grooming or beauty services.
2. Providers Are Independent Contractors
Service providers on JOMO are independent private contractors. They are not employees, agents, partners, or representatives of Jomo LLC. Providers set their own prices, schedules, service offerings, and methods of work. Jomo LLC does not direct, supervise, or control the services providers deliver, and nothing in these terms creates an employment, agency, or joint-venture relationship between Jomo LLC and any provider.
3. Your Account
You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account. You must be at least 18 years old (or the age of majority in your jurisdiction) to use JOMO. You may delete your account at any time from the Account screen.
4. Bookings
A booking is a request until the provider confirms it. Appointment details — including the service, time, location, and price — are agreed between you and the provider. Providers may accept, decline, or cancel bookings. JOMO displays information supplied by providers and does not guarantee its accuracy.
5. Cancellation Policy
Customers may cancel a confirmed appointment free of charge up to 3 hours before the scheduled start time. Cancellations made within 3 hours of the appointment are subject to a penalty of 50% of the service price. Cancellations made within 1 hour of the appointment, and no-shows, are charged the full service price with no refund. Providers who cancel repeatedly or without reasonable notice may be removed from the platform.
6. Payments
Where payments are processed through the app, they are handled by third-party payment processors. Amounts shown are set by providers. Any tips are voluntary. Where payment occurs outside the app (for example, in cash), that transaction is solely between you and the provider.
7. Provider Verification
JOMO asks providers to submit identification and professional credentials, and marks providers as verified once these have been reviewed. Verification is a review of submitted documents only — it is not an endorsement, guarantee, or warranty of a provider's skill, quality, or conduct.
8. Disputes Between Users
Services are delivered under an agreement between the customer and the provider. Any dispute about the quality, safety, timeliness, or outcome of a service is between those parties. JOMO may, at its discretion, assist in resolving disputes but has no obligation to do so.
9. Acceptable Use
You agree not to misuse the platform — including harassing other users, posting false reviews, circumventing the booking system, uploading unlawful content, or attempting to interfere with the app's operation. We may suspend or terminate accounts that violate these terms.
10. Content
You retain ownership of content you upload (such as photos and reviews) and grant Jomo LLC a non-exclusive license to display it within the platform for the purpose of operating the service. You are responsible for having the rights to any content you upload.
11. Limitation of Liability
To the maximum extent permitted by law, Jomo LLC is not liable for the acts or omissions of any provider or customer, for personal injury or property damage arising from services booked through the platform, or for indirect, incidental, or consequential damages. The platform is provided "as is" without warranties of any kind.
12. Changes to These Terms
We may update these terms from time to time. Continued use of the app after changes take effect constitutes acceptance of the revised terms. Material changes will be communicated through the app.
13. Contact
Questions about these terms can be sent to musonda.sinkala@jomollc.com.