Frequently asked questions
How do bookings work?
Browse professionals, pick a service, date, and time, and send a booking request. The professional confirms or declines, and you get a notification either way. Appointment slots start every 30 minutes.
What is the cancellation policy?
You can cancel free of charge up to 3 hours before your appointment. Cancelling within 3 hours carries a 50% penalty of the service price. Cancelling within 1 hour, or not showing up, is charged in full.
How do payments work?
Payment is currently arranged directly between you and the professional. Secure in-app payments are coming soon.
How are professionals verified?
Professionals submit identification and credentials which are reviewed before they appear as verified. Verification reviews documents only — always use your own judgement too.
How do I reschedule an appointment?
Open the appointment and choose reschedule, or book the same professional again within 24 hours and you'll be offered the option to replace your existing appointment.
How do I delete my account?
Go to Account and tap Delete Account at the bottom. This permanently removes your account and data.